At Chloe’s Boutique, we take pride in the quality of our products and want you to be completely satisfied with your purchase. Please read our policy carefully before placing your order.
Returns & Refunds
Custom-Made Physical Products
All custom-made physical products are made to order and crafted specifically for you. As such, these items are non-returnable and non-refundable once an order has been placed. We encourage you to review all customization details carefully before completing your purchase.
Digital Downloads
All sales of digital downloads are final. Due to the nature of digital products, we are unable to accept returns or issue refunds once the file has been delivered or made available for download. Please ensure you review all product descriptions and previews before purchasing.
Our Mistakes, Our Responsibility
If you receive an item that is incorrect, defective, or damaged due to an error on our part, we will make it right. Please contact us within 3 days of receiving your order and we will arrange a replacement at no additional cost to you. We may ask for photos or other documentation to help us resolve the issue promptly.
Eligible Items
For any other products not covered by the exceptions above, if you believe there is an issue with your order, please contact us within 3 days of receiving your item. We review all concerns on a case-by-case basis and will do our best to make it right.
Cancellations
Cancellation requests are accepted only if the product has not yet entered production. To request a cancellation:
- Contact us as soon as possible at info@tiffanyhandmade.com
- Include your order number and reason for cancellation
- Our team will confirm whether your order is eligible for cancellation
Once production has begun, we are unable to cancel the order, and the full purchase amount will be charged. We recommend reaching out immediately after placing your order if you have any concerns, as production can begin quickly.
Contact Us
If you have any questions about this policy or your order, please don’t hesitate to get in touch:
Email: info@tiffanyhandmade.com
Website: chloesboutique.ca
Chloe’s Boutique reserves the right to update this policy at any time. Changes will be reflected on this page with an updated date.